Job description and requirements
Job Title: Intern – Salary (Customer Success)Find Internships
Location: 52 – 54 Isaac John Street, Lagos
Function: Customer Success
Employment Type: Internship / Graduate Entry-Level Position (Hybrid)
Job Description:
The NielsenIQ Customer Success team plays a critical role in transforming how we serve our clients by leveraging innovative tools, data, and insights to help businesses make informed decisions.
As a Customer Success Intern, you will support the delivery of client-focused solutions, reporting, and analytical services while developing a strong understanding of the FMCG industry and NIQ’s products and services.Find Internships
This internship provides an excellent opportunity for recent graduates to gain hands-on experience in client servicing, data analytics, market measurement, and business consulting while working alongside experienced Customer Success professionals.
Key Responsibilities
Client Support & Service Delivery:
Support the preparation and delivery of regular client reports, presentations, and insights.
Assist in responding to client inquiries and resolving routine data or reporting issues.Compare CRMs
Help maintain high levels of client satisfaction through timely and accurate support.
Support the monitoring and tracking of client requests to ensure agreed service levels are met.
Data Analysis & Reporting:
Assist in analysing market, consumer, and retail data to identify key trends and business insights.
Support the maintenance of reporting templates, dashboards, and other client deliverables.Compare CRMs
Ensure data accuracy and quality in all reports and presentations.
Contribute to the development of actionable recommendations based on data findings.
Collaboration & Learning:
Work closely with Customer Success Managers, Operations, Data Science, Retail Analytics, and other internal teams.
Participate in internal projects aimed at improving client service delivery and operational efficiency.
Learn and develop expertise in NIQ solutions, platforms, and analytical tools.
Support knowledge-sharing activities and team initiatives.
Client Engagement:Compare CRMs
Assist in building and maintaining positive relationships with clients and internal stakeholders.
Participate in client meetings, review sessions, and training sessions when required.
Provide support in preparing presentation materials and meeting summaries.
Qualifications
Education:
Bachelor’s Degree (completed within the last 1-2 years) in:
Economics
Computer Science / Engineering
Business Administration
Management Sciences
Marketing
Statistics
Mathematics
Accounting
Finance
Social Sciences or related disciplines.
Experience:
0 to 1 year of work experience, internship experience, National Youth Service Corps (NYSC), industrial attachment, or graduate trainee experience.Find Internships
Exposure to data analysis, research projects, customer service, or business reporting will be an advantage.
Skills & Competencies:
Technical Skills:
Basic understanding of data analysis, interpretation, and reporting.
Proficiency in Microsoft Excel and PowerPoint.
Familiarity with data visualization and analytical tools is an added advantage.
Strong numerical and analytical aptitude.
Professional Skills:
Strong communication and interpersonal skills.
Excellent attention to detail and commitment to quality.
Good problem-solving and critical-thinking abilities.
Ability to manage multiple tasks and work within deadlines.
Willingness to learn and adapt in a fast-paced environment.
Strong teamwork and collaboration skills.
Personal Attributes:
Curious and eager to learn.
Customer-focused mindset.
Positive attitude and professional approach to work.
Ability to work independently while seeking guidance when required.
Passion for data, insights, and helping clients succeed.
What You’ll Gain
Hands-on experience working with leading FMCG market data and analytics.
Exposure to client management and business consulting practices.
Training on NIQ tools, platforms, and methodologies.
Opportunity to build analytical, presentation, and stakeholder management skills.
A strong foundation to build a future career.
Our Benefits
Flexible working environment.
Volunteer time off.
LinkedIn Learning.
Employee-Assistance-Program (EAP).