Job description and requirements
Job Title: Customer Service Representative
Location: Gbagi – Ibadan, Oyo
Employment Type: Full-time
Job Summary:
The Customer service Representative serves as the first point of contact for clients and prospects, providing accurate information, resolving inquiries, and ensuring an excellent customer experience.
Responsibilities:
Attend to client calls, emails, social media messages, and walk-in inquiries courteously and professionally.
Handle client complaints or issues promptly, ensuring satisfactory resolution.
Accuracy and timeliness in record keeping and reporting.
Qualifications:
HND / B.Sc. Degree in Business Administration, Mass Communication, Marketing, or related field.
Minimum of 1 of experience in customer service
Excellent verbal and written communication skills.
Strong interpersonal, problem-solving, and organizational abilities.
Calm, patient, and empathetic personality with a client-first mindset.